@include('emails.components.header', [
    'title' => 'Nuevo comentario en tu ticket',
    'subtitle' => 'Se ha agregado un nuevo comentario a tu solicitud',
])

@php
    $requesterName = $ticket->requester_user?->name ?? 'Solicitante';
@endphp

<p style="margin: 0 0 16px 0; font-size: 14px; line-height: 1.6; color:#0f172a;">
    Hola {{ $requesterName }},
</p>

<p style="margin: 0 0 16px 0; font-size: 14px; line-height: 1.6; color:#0f172a;">
    Se ha agregado un nuevo comentario a tu ticket. A continuación encontrarás los detalles:
</p>

@isset($ticket)
    <table role="presentation" width="100%" cellpadding="0" cellspacing="0" style="margin-top: 12px; margin-bottom: 12px; border-radius: 0.75rem; border: 1px solid #e2e8f0; background-color:#f8fafc;">
        <tr>
            <td style="padding: 12px 16px; font-size: 13px; color:#0f172a;">
                <table role="presentation" width="100%" cellpadding="0" cellspacing="0">
                    <tr>
                        <td style="padding-bottom: 4px; font-weight: 600; color:#0f172a;">ID del ticket</td>
                        <td style="padding-bottom: 4px; text-align: right; color:#1d4ed8; font-weight:600;">
                            #{{ $ticket->ticket_number ?? $ticket->id }}
                        </td>
                    </tr>
                    @if(!empty($ticket->subject))
                        <tr>
                            <td style="padding-top: 4px; padding-bottom: 4px; font-weight: 600;">Asunto</td>
                            <td style="padding-top: 4px; padding-bottom: 4px; text-align: right;">{{ $ticket->subject }}</td>
                        </tr>
                    @endif
                    @if(!empty($ticket->created_at))
                        <tr>
                            <td style="padding-top: 4px; padding-bottom: 0; font-weight: 600;">Fecha de creación</td>
                            <td style="padding-top: 4px; padding-bottom: 0; text-align: right;">
                                {{ $ticket->created_at->format('d/m/Y H:i') }}
                            </td>
                        </tr>
                    @endif
                </table>
            </td>
        </tr>
    </table>
@endisset

@isset($comment)
    @php
        // Determinar el contenido del comentario (puede ser 'content' para Posts o 'comment' para TicketComments)
        $commentContent = $comment->content ?? $comment->comment ?? '';
        $commentAuthor = $comment->user?->name ?? 'Solicitante';
        $commentDate = $comment->created_at?->format('d/m/Y H:i') ?? now()->format('d/m/Y H:i');
    @endphp
    
    <div style="margin: 20px 0; padding: 16px; border-left: 4px solid #1d4ed8; background-color: #f0f9ff; border-radius: 0.375rem;">
        <p style="margin: 0 0 8px 0; font-size: 13px; font-weight: 600; color:#0c4a6e;">
            Comentario de: {{ $commentAuthor }}
        </p>
        <p style="margin: 0 0 8px 0; font-size: 12px; color:#64748b;">
            {{ $commentDate }}
        </p>
        <p style="margin: 0; font-size: 14px; line-height: 1.6; color:#0f172a; white-space: pre-wrap; word-wrap: break-word;">
            {{ $commentContent }}
        </p>
    </div>
@endisset

<p style="margin: 0 0 16px 0; font-size: 14px; line-height: 1.6; color:#0f172a;">
    Puedes consultar el estado completo de tu ticket y responder con nuevos comentarios desde el panel de CRM.
</p>

@include('emails.components.footer')